Case opened, checkout report ingested.

Your property management CRM, your inventory app, or a dropped PDF — the checkout pack lands in a new case with every photo, annotation, and condition score attached.

Check-in inventory vs checkout report.

Every room and every item matched across the two reports. Defects surfaced with location, severity, and the relevant photo exhibit ready for review.

Liability assessment with proportionate reasoning.

Fair wear factor, tenancy length, check-in condition, and scheme precedent applied per defect. Costings anchored to your template rate card.

Reviewed, amended, and approved.

Property managers accept, adjust, or override any line. The audit trail records what changed, who changed it, and why — scheme ready.

Deposit released through the scheme.

Deduction letters sent from your own mailbox. Scheme portals updated through direct connectors to every UK deposit scheme.

Adjudication ready evidence pack.

Timeline, photos, reasoning, scheme precedent, and proportionality evidence assembled automatically. No more rebuilding the case from email threads.

Every step, end to end.

Document upload, AI defect detection, manager review, draft delivery, scheme submission, and dispute pack generation. Complete a case start to finish.

The operator's actual view.

Checkouts, Disputes, Guidance, Reports, Admin, Teams, and Settings — exactly how a property manager sees them in the live workspace. Nothing mocked at the UI level.

Nine Edinburgh tenancies.

Properties, tenants, landlords, deposits, and AI-generated liability assessments across every workflow state — intake, review, draft, sent, paid, and disputed.

Disputes broke when portfolios scaled.

Working inside UK letting agencies, the founders watched dispute teams grow as portfolios grew. Two managers became four. Four became a paralegal hire. Inconsistent fair wear calls. Adjudication losses on incomplete evidence packs. Word docs and email threads three months deep. The same case rebuilt from scratch every time it was challenged.

The workflow needed to stop being someone's job and start being infrastructure.

One workflow. End to end.

From the moment a checkout report lands to the moment the deposit clears, Renovo runs the case. Inventory comparison. Dilapidations costing with fair wear factor. Deduction letter drafting. Adjudicator outcome prediction. Bundle assembly for every UK scheme. Branch level configuration. Audit trail.

Property managers don't operate Renovo. They ratify it.

The operating layer between checkout evidence and defensible deposit decisions.

Checkout is fragmented across reports, photos, and email. Liability assessments are inconsistent under time pressure as portfolios grow. Dispute outcomes depend on how complete the evidence pack is. Renovo solves the evidence to decision workflow, narrowly and well.

Operator founded. Narrow scope. Manager controlled automation.

Built by founders with direct checkout review and claims preparation experience. Automation supports rather than replaces manager judgement. We deliberately do not build a broad property platform. A narrow scope compounds better over time.

Conversations and evidence, not CVs.

Send a short note on what you'd contribute, plus a link to something you've built. We value:

Boring infrastructure, deliberately chosen.

Small, senior team. Fully remote across the UK.

Workspace data, account data, usage data.

Everything you put into a case file: tenant names, tenancy addresses, checkout reports, photographs, landlord correspondence, deposit figures. Account data for the letting agents using Renovo: name, work email, role. Usage data: pages visited, features used, timings, errors, for debugging and product improvement.

Contract and legitimate interests.

We process your workspace data on the basis of your contract with us. We process account and usage data on the basis of our legitimate interest in running a stable, secure, improving product. Marketing comms, if any, are only sent on the basis of your explicit consent.

Access, erasure, portability, objection.

You can ask for a copy of any personal data we hold, ask us to correct or delete it, or take a portable copy with you. Send a request to compliance@renovoai.co.uk with the subject line 'Data subject request'. We respond inside one calendar month as required by the UK GDPR.

Three years default. Ninety days on exit.

Workspace data is kept for three years after the tenancy closes, so you can defend an adjudication outcome if it is reopened. Enterprise customers can configure longer periods. When a customer closes their account, workspace data is deleted within ninety days unless a longer period is required by law.

Renovo AI Ltd, a Scottish company.

Registered as Renovo AI Ltd (SC833544) with VAT number GB483379648 and ICO registration ZC112030. Registered office in Edinburgh.

Access to the Renovo workspace.

An operator workspace that ingests checkout evidence, drafts liability assessments, supports manager review, and produces scheme-ready deposit decisions. Subject to fair use and the plan you are on.

Monthly, in advance, plus VAT.

Portfolio 365 is £179 per block per calendar month plus VAT. Each block covers up to 365 tenancies. Enterprise is on a signed order form. Billing runs on Stripe UK.

Any time, no notice period.

Cancel from inside the workspace at any point. We stop billing from the next cycle. Your data stays accessible for export up to ninety days. No refunds on the current paid month.

Use Renovo to run end of tenancy operations.

Do not use the service to break UK law, harass tenants, or generate misleading adjudication bundles. Do not attempt to reverse engineer the AI models or scrape other customers' data. Breach of this clause can lead to immediate termination.

Capped at fees paid in the last twelve months.

Renovo is a tool. Every deduction decision is signed off by a human manager at your agency. You remain responsible for the accuracy of tenancy data, for the decisions you take on the basis of it, and for adjudication outcomes. Our total liability is limited to the fees you paid us in the twelve months before a claim.

Scottish limited company, ICO registered.

UK GDPR and Data Protection Act 2018.

London and nowhere else.

SSO, role-based permissions, session timeouts.

Email us with the details.

Send your complaint to complaints@renovoai.co.uk. Include your agency name, your role, what went wrong, when it happened, and the outcome you would like.

We acknowledge inside two working days.

A member of the team will confirm we have received the complaint, tell you who owns it at Renovo, and give you a reference number. We will come back with follow up questions if we need them.

Full response inside ten working days.

We will investigate, set out our findings in writing, and propose a resolution. If we have got it wrong, we will say so, put it right, and tell you what we are doing to stop it happening again.

Escalate to the founder team.

If the outcome does not resolve the issue, write to complaints@renovoai.co.uk with 'Complaint escalation' in the subject. A founder will review within five working days. This is the final internal stage.